It can be difficult for passengers or the public to have an accurate picture or understanding of an incident or activity and Airservices regularly receives calls on ‘irregular’ activities at airports. Examples of activity that the public may consider unusual or cause concern, but are part of normal operations, are listed here. Ultimately, the pilot…

On 15 January 2014, the Public Interest Disclosure Act 2013 (PID Act) commenced. The Public Interest Disclosure Act 2013 creates a scheme that promotes internal reporting of suspected illegal conduct or wrongdoing by public officials (including former public officials) and offers protections for individuals who do make a public interest disclosure from adverse consequences and/or…

Sydney Airport Independent Visual Approaches (IVAs) Sydney airport operates two parallel runways which are closely spaced at 1,037m apart.   Through using a procedure called Independent Visual Approaches (or IVA’s), two aircraft can be on adjacent final approaches at the same time. This allows for more efficient use of the runways so that more flights…

Our level of service ranges from the provision of Category 6 to Category 10 services, as determined by Civil Aviation Safety Authority (CASA) and International Civil Aviation Organization (ICAO) regulations, at 26 of Australia’s busiest airports. Categories dictate the required amount of water and foam that is needed to be carried, the response times, water…

How can we help you today? Aircraft noise You can lodge a complaint, comment, feedback or make an enquiry. Contact us Phone directory General information Expand Address: Alan Woods Building 25 Constitution Avenue Canberra ACT 2600 Australia Postal Address: GPO Box 367 Canberra ACT 2601 Phone: +61 2 6268 4111 Local Call (SYD): 1300 301…

The roleAir Traffic Controller Are you ready for a career that brings a whole new world of exciting possibilities? As an Air Traffic Controller, you will be playing a crucial role as the guardian of the Australian sky. You will be part of a vital team that manages 11% of the world’s airspace, and guided…

What should I consider? When moving to or building a new home it is important to think about the impact aircraft noise may have at a new location. When renovating your home or building a new home, it is also important to be aware that there may be land use zoning conditions at your location,…

Flight number callsigns In conjunction with the International Civil Aviation Organisation (ICAO), Airservices Australia manages the allocation of Flight Number Callsigns (FNCs) for Australian registered aircraft operating agencies. An FNC collectively refers to: the two (2LD) or three (3LD) letter designator used for aeronautical telecommunication services, flight plans and air traffic control displays; and the…

What are condensation trails or ‘contrails’? Expand Condensation trails or ‘contrails’ are white, cloud-like streams that are sometimes visible behind jet aircraft, normally when cruising at high altitude. Jet aircraft emit a range of gases in flight, including water vapour and sulphur particles. At the high altitudes at which jet aircraft cruise (normally above 26…

Helicopters are often used for services that benefit communities, such as fire fighting, crime prevention, search and rescue, construction and media coverage. Therefore, they can be required to fly over residential areas that normally experience few overflying aircraft. The noise helicopters generate can be particularly noticeable to people who are not used to aircraft noise…

Circuit training is the first stage of practical pilot training, focused on take-offs and landings. It involves the pilot making approaches to the runway, touching down and then applying power to take-off again. Circuit training is undertaken at most airports, particularly regional and general aviation aerodromes. How a circuit is flown and its location is…

Weather, in particular wind speed and direction, is usually the main reason for selecting which runways are used at an airport, the direction aircraft take-off and land, and the flight paths that are used. The decision to use a particular runway has an impact on the amount of aircraft noise experienced by residents around airports…

Twitter Get the latest Airservices news and updates via our Twitter account: @AirservicesNews. Our Twitter account is a quick and easy way to keep up-to-date with new information from Airservices. Responding to Tweets Where possible Airservices will respond to reasonable replies and messages sent via Twitter. Formal requests and enquiries should be made through email or…

Off air route flight planning options To help airlines fly the most cost-effective, fuel-efficient, and timely routes, Airservices is expanding Australia’s User Preferred Routes (UPR) airspace. Airservices is declaring all Class A airspace as UPR airspace, while time activated UPR Exclusion Zones are being established in high-density areas. Flex Tracks have been removed from the…

Welcome The NOTAM Originator portal contains guidance and reference material to enable NOTAM authorised persons to meet their CASR 175 requirements. NOTAM Web Service (NWS) Join the growing group of aeronautical data originators (ADO) who have discovered the ease of managing their NOTAM requirements through the NOTAM Web Service (NWS), a module available upon request…

AboutWhat is OneSKY? OneSKY Australia® is the most complex transformation of air traffic management in Australian aviation history. It’s a partnership between Airservices and the Department of Defence, replacing existing air traffic management systems with an advanced integrated system known as the Civil Military Air Traffic Management System (CMATS). OneSKY Australia® was established to deliver…

Federally-leased airports (excluding Mt. Isa and Tennant Creek) have established Community Aviation Consultation Groups (CACGs), which provide an effective avenue for local community engagement on airport planning and operations, including aircraft noise. The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts provides guidelines for CACGs. Non federally-leased airports may also choose to…

Saving livesAustralia’s Aviation Rescue Fire Fighting Service We provide aviation rescue fire fighting services at 27 of Australia’s busiest airports, operating a fleet of more than 100 of the largest fire fighting vehicles in the country. We are always on stand-by to rescue people and property from an aircraft crash or fire and other fires…

BPay Details available on your monthly invoice Direct bank deposit or electronic funds transfer (EFT) Account Name: Airservices Australia Account Number: 10010887 BSB: 064008 Branch: 66 Eagle Street, Brisbane QLD 4000 Swift: CTBAAU2S Airservices Address: 25 Constitution Avenue, Canberra ACT 2601 ABN 59 698 720 886 Note: This account is not for Online Store/Publications purchases or subscription renewals. Payment options…

Forms for Aircraft Operators and State Authorities Form F1 – Contact/change of contact details for matters relating to approvals Form F2 – Record of approval to operate in RVSM airspace – Australian, Indonesian, Papua New Guinea, Solomon Islands, and Vanuatu registered aircraft Form F3 – Record of withdrawal of approval to operate in RVSM airspace…

GPS-Based Monitoring System (GMS) Monitoring Procedures General The AAMA is responsible for all GMS monitoring activity within the FIRs for which it is responsible. To undertake this monitoring, the AAMA has approved the following Support Contractors to undertake the GMS monitoring activity: Monitoring Agency for Asia Region (MAAR) AEROTHAI 102 Ngamduplee Road Tungmahamek, Sathorn, Bangkok 10120…

ADS-B Height-Keeping Monitoring System (AHMS) The use of ADS-B as a means to estimate ASE and comply with the ICAO Annex 6 Long Term Height-keeping Monitoring Requirements has been endorsed by ICAO following extensive joint research by Australia (AAMA) and the United States (FAA). With the global implementation of long term height monitoring requirements such…

Regional Monitoring Program All operators that operate or intend to operate in airspace where RVSM is applied are required to participate in the regional RVSM monitoring program. This monitoring program addresses requirements for monitoring the height-keeping performance of aircraft in order to meet regional safety objectives and addresses the requirements for monitoring established in ICAO…

The ICAO Separation and Airspace Safety Panel (SASP) identified that height-keeping performance monitoring results for RVSM approved aircraft had, in some cases, demonstrated long-term adverse trends in altimetry system error (ASE) stability. The likely results of this trend, if not reversed, would be aircraft becoming non-compliant with RVSM requirements. To ensure that adverse trends in…