Noise Complaints and Information Service (NCIS)

At Airservices, we regard the safety of air navigation as the most important consideration and as far as practicable we work to protect the community and environment from the effects of aircraft operations, including aircraft noise.

We manage complaints and enquiries about aircraft operations and Airservices Australia’s community engagement activities through our Noise Complaints and Information Service (NCIS). We use complaints and enquiries to help us identify operations of concern and possible opportunities for improvement.

When you contact us, please provide your contact details and as much information about your complaint or enquiry as possible.

You may choose to remain anonymous on the webform, or when calling or writing to us. To receive a response, we require some details including your suburb or location to identify the operations you are enquiring about and an email address to send the response to. By providing your details, we may also send you updates on relevant flight path changes and other Airservices activities in your area.

We will not respond to any submissions that contain threatening, abusive, discriminatory, racist, offensive, obscene, vulgar, profane and inflammatory language. Threatening or unlawful comments may be reported to the relevant state and federal authorities.

If you feel negatively impacted by aircraft noise, you could consider reaching out to one of the following support services:

  • Lifeline 24 hr Counselling Service: 13 11 14
  • Beyond Blue: 1300 224 636

Airservices Australia has extended our Employee Assistance Program to any community member who is feeling negatively affected by aircraft noise. This is a confidential service, free of charge to community members, and is provided completely independently of Airservices Australia. All personal details will be kept confidential. More information is available here or you can call 1300 687 327. If requested, please use “organisation code” AIRSUPPORT and if asked for a “division” please use Community Support.

Upcoming

Temporary changes in operations

Adelaide Airport SA October 2023 to August 2024 UPDATE 3

Due to required works at the airport the main runway, Runway 05/23, will be closed periodically between October 2023 and August 2024 during curfew hours. Aircraft will operate on the cross runway while the works are occurring.
UPDATE 3: The main runway will operate in the curfew between 6 June and 17 June with a displaced threshold on some nights. Further full closures of the main runway during the curfew hours will occur periodically from 17 June, and aircraft will operate on the cross runway, Runway 12/30 during these nights.
Further information can be found on the Airport’s website https://corporate.adelaideairport.com.au/ and via social media channels. Or contact prj-mrtop@aal.com.au .

Melbourne Airport VIC Runway Works for June 2024

Due to required regular maintenance works at Melbourne Airport the runways will be alternately closed in June, as below:
• the north/south runway, Runway 16/34, will be closed on Mondays in June between 2:25am and 5:15am. Aircraft will use the east/west runway during these times.
• the east/west runway, Runway 09/27, will be closed on Wednesdays in June between 10am and 4pm. Aircraft will use the north/south runway during these times.

Melbourne Airport VIC 13 & 14 June 2024

Due to required maintenance works at Melbourne Airport the east/west runway, Runway 09/27, will be closed between 10am and 4pm on Thursday 13 June and Friday 14 June. Aircraft will operate on the north/south runway during these times.

Sunshine Coast Airport QLD Air Traffic Control Tower Hours

We are extending Air Traffic Control tower hours at Sunshine Coast Airport. The tower will now open 30 minutes earlier, with control from 7:00 am to 7:40 pm. The amended hours have commenced on 25 March 2024 and will remain in place for 90 days. Following this period, Airservices will work with the Civil Aviation Safety Authority to determine if a permanent change is required.

By phone

1800 802 584 (freecall)

10am - 4pm (Sydney time)

Mon - Fri (excluding public holidays)

By post

Noise Complaints and Information Service

PO Box 211

Mascot NSW 1460

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Do you need assistance?

Interpreter assistance

If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.

TIS is a free service that provides access to a telephone interpreter in many different languages.

 

Other complaints

NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.

If you have an enquiry or complaint about military aircraft visit the Department of Defence website.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

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Frequently Asked Questions