How can we help you today?
Phone directory
| Address: | Alan Woods Building 25 Constitution Avenue Canberra ACT 2600 Australia |
| Postal address: | GPO Box 367 Canberra ACT 2601 |
| Phone: | +61 2 6268 4111 |
| Local call (SYD): | 1300 301 120 |
| Fax: | +61 2 6268 5693 |
| ABN: | 59 698 720 886 |
| Freecall: | 1800 802 584 |
Online form:
Noise Complaint, Enquiry and Feedback Form
Find out more about making a noise complaint or enquiry.
| Freecall: | 1800 026 147 (freecall, within Australia only, excluding mobiles) |
| Fax: | 1800 026 157 |
| Email: | accounts.receivable@airservicesaustralia.com |
Further information about paying your Airservices account.
| Pilot Briefing Services (free call): | 1800 805 150 |
| Direct dial: | 02 6268 5062 |
| Fax: | 02 6268 5033 |
| AVFAX Help Desk: | 02 6268 5065 |
| NAIPS Help Desk: | 1800 801 960 |
| NOTAM Office: | 02 6268 5063 |
| Fax: | 02 6268 5044 |
| Airservices Service Desk: | 1800 443 550 |
If you are attempting to report a life threatening emergency, please call 000 and ask for the police.
| Address: | Spectrum Manager Airservices Australia GPO Box 367 CANBERRA, ACT 2601 |
| Phone: | +61 7 3866 3587 |
| E-mail: | spectrum.manager@airservicesaustralia.com |
Privacy, Freedom of information (FOI)
| Contact: | Office of Legal Counsel |
| Postal address: | Office of Legal Counsel Airservices Australia GPO Box 367, Canberra, ACT 2601 Australia |
| Street address: | Alan Woods Building 25 Constitution Avenue Canberra ACT 2601 Australia |
| E-mail: | legal@airservicesaustralia.com |
Service of documents
Principal office for service of documents upon Airservices as:
Alan Woods Building
25 Constitution Avenue
Canberra City ACT 2601
Note : Further provisions related to service of documents on bodies corporate (other than companies and registered bodies) are contained within Section 10 of the “Services and Execution of Process Act 1992.”
Inquiries
Contact:
Office of Legal Counsel
To enable the correct and prompt payment of your organisation’s invoices, please note the following requirements:
Address details for submitting an invoice
Invoices should be sent to the Airservices Accounts Payable section.
| Postal address: | Airservices Australia Accounts Payable Attention: (insert name of Airservices Australia ordering officer) PO Box 231, Civic Square, ACT 2608 Australia |
| Phone: | 1800 026 147 (calling from within Australia) +61 2 6268 4081 (calling from outside Australia) |
| Fax: | +61 2 6268 4407 |
| ABN: | 59 698 720 886 |
| E-mail: | accounts.payable@airservicesaustralia.com |
An invoice must contain the following information
- contact name of the Airservices employee who placed the order; and
- purchase order number; and
- contract number if relevant.
An invoice that is submitted without the above details may be returned to you unprocessed.
Airservices preferred method of payment is EFT. Please provide your bank details to us on your company’s letterhead to enable prompt payment.
A remittance advice detailing invoices paid will be forwarded to you via email.
Purchase Order Standard Conditions
The Standard Conditions applying to all Purchase Orders issued by Airservices can be found here.
The Ethics Hotline is an independent avenue available to report alleged misconduct, including fraud, corruption, bribery, maladministration, unethical conduct, including bullying and harassment under Airservices Ethics and Fraud Framework.
Further information on Public Interest disclosures, including individuals classified as a public official, is available on our website.
An online Ethics Hotline report can be made via the following webpage by entering the following details:
- Organisation ID: airservices
At Airservices, we acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the country on which we operate, now called Australia. We respect that we walk in the footsteps of the Traditional Owners of the land, sea and air; and we are committed to ensure that the cultures, histories and rights of Aboriginal and Torres Strait Islander peoples are understood, recognised and respected.
Our new Innovate RAP 2021-23 is under review with Reconciliation Australia (RA) and will be shared once it is endorsed by RA. Read our last Reconciliation Action Plan (RAP) here.
For any queries, comments or suggestions on our RAP, please contact our Inclusion and Diversity Senior Specialist at:
Address: Alan Woods Building, 25 Constitution Avenue, Canberra ACT 2601
Phone: 02-62684341
Email: Tripti.Saigal@airservicesaustralia.com