Understand the environmental, social, governance standards involved with joining our supply chain and how to transact with us.

Our purpose

Airservices believes in building strong, positive relationships with our suppliers to realise sustainable and mutual value and deliver quality and economical services to the aviation industry. 

We're committed to ensuring high standards of environmental, social, and governance performance within its supply chain. This commitment is driven by the same core values that guide our business: Safe Always, Service First, Love What We Do, Work as One, and Own It. These values underpin Airservices’ Code of Conduct.

Supplier Code of Conduct

Airservices is committed to ensuring high standards of environmental, social, and governance performance within its supply chain. We take care in selecting suppliers of goods and services that met our expectations. The Supplier Code of Conduct supports Airservices to uphold its core values through supplier relationships which create long term, sustainable value for our stakeholders. The Code communicates our expectations of our own business, and of the suppliers’ providing goods and services to Airservices.

Raising a concern

Airservices’ employees, suppliers, their employees, and subcontractors can confidentially report concerns about improper conduct by Airservices, the supplier, or any other party in the supply chain without fear of retaliation or victimisation, concerns can be raised via email.

Modern Slavery

Modern slavery is a complex issue and will not be solved through short term actions. We recognise that our modern slavery program is in its developing stages. We remain committed to improving our capabilities and practices to play an active role in combatting modern slavery in our operations and supply chains.

Our commitment

We recognise human rights, in its simplest form, is about treating people with dignity and respect, including employees, contractors, and supply chain workers. 

Service first, which incorporates serving our people and customers, is one of Airservices’ core values. We are committed to building a culture that values safety, diversity, and inclusion, and where everyone is treated fairly and with respect. 

Airservices has published its Modern Slavery Statements pursuant to the Modern Slavery Act 2018 (Cth). The Statement reflects Airservices continuing approach to understanding potential operational and supply chain risks, together with opportunities for development. 

View Airservices Modern Slavery statements.

Indigenous suppliers

Airservices is committed to drive demand for Indigenous goods and services and grow the Indigenous business sector. Partnering with these organisations in our supply chain utilises our procurement spend to create jobs and opportunities where they matter most. 

We’ve been a member of Supply Nation since 2017 and support the Australian Government’s Indigenous Procurement Policy. We continue to look for opportunities to create a more inclusive supply chain.

Airservices' Purchase Order Standard Conditions

Generally, all goods and/or services we procure will be subject to our Purchase Order Standard Terms and Conditions unless we have entered into a separate agreement with the supplier. 

View Purchase Order Standard T&C’s. 

Transacting with Airservices

Airservices has implemented SAP-Ariba to streamline our Procurement and Accounts Payable activities. To do business with Airservices your organisation will need to be registered on the Ariba Network.

The benefits of using Ariba

The system provides a number of benefits to our suppliers who transact through the SAP Ariba Network.

  • Users can register on the network using a Standard Account at no charge, or through and Enterprise Account should the additional functionality be of benefit.
  • Further details on SAP Ariba account info can be found here.
  • The ability to enable your goods or services to be purchased via catalogues, allowing staff to view and select from your range of products.
  • The ability to view progress and track orders through the network.
  • The ability to electronically sign agreements through integrated DocuSign functionality.
  • Faster/automated invoice payment.

Access further details on Access further details on SAP Ariba account information.

Supplier enablement information
  • The Airservices Ariba Operations team will invite you to register on the Ariba Network via an email triggered from the system.
  • The email will contain a link to a registration form requiring you to provide some details about your organisation.
  • Once you have registered you will be able to transact with Airservices through the network for RFIs, Purchase Orders, Invoicing, etc.
  • Please submit your invoice via the network.  Do not email or post it to Airservices.  This way we can process your invoice automatically and quickly.
  • If you are not sure how to submit your invoice via the network please refer to the Resources & Support material, if the invoice relates to a Purchase Order there is instructional material here or if you are still unable to proceed please contact the Airservices Ariba support team here.

Resources and support

Resources and support to assist in navigating the Ariba Network

  • SAP Ariba Supplier Help
  • Contact the Airservices Supplier Enablement Team via email
    The Supplier Enablement Team can assist you with:

    • Support with profile set-up, managing users, notification preferences and navigation
    • Account registration
    • Order confirmation, invoice and credit memo submission
    • Application errors
Airservices Australia team member in our offices.

Current tender information