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Corporate Publications

Corporate Publications Airservices produces a range of corporate publications, including Corporate Plans, Workforce Plans, Annual Reports, and Quarterly Reports to industry. These outline our capital vision, strategy, outcomes and deliverables and our report against those to industry and the broader community. Flying guides, aeronautical information publications and other operational publications are also available.   Corporate…

Airservices innovates for rapid aviation growth

Airservices Australia’s Chief Executive Officer Jason Harfield today welcomed the release of the organisation’s 2019-20 Corporate Plan, which outlines Airservices continuing focus on supporting growth and innovation in Australia’s rapidly evolving aviation industry.

Airservices invests in Australian aviation industry

Airservices Australia’s Chief Executive Officer Jason Harfield today welcomed the publication of the organisation’s 2018-19 Corporate Plan, which demonstrates Airservices ongoing commitment to delivering value to Australia’s aviation industry.

Our governance

Organisational frameworkOur governance We are a corporate Commonwealth entity established and governed by the Air Services Act 1995. We are wholly owned by the Australian Government, and are accountable to the Minister for Infrastructure, Transport and Regional Development. Our governance is also regulated by the Public Governance, Performance and Accountability Act 2013. We are committed…

Freedom of Information

Public access to informationFreedom of information We are subject to the Freedom of Information Act 1982 which: gives you a legal right to request access to documents held by us; and requires us to publish certain material on our website. Details on how to submit an FOI request and the information we publish are set…

Modern slavery

ReportingModern slavery Airservices is committed to handling reports of suspected modern slavery in a compassionate and fair manner that treats survivors with respect and dignity. Addressing modern slavery is central to Airservices Australia’ values. This reporting platform and initial triage of any reports will be handled by the Sustainable Procurement team within Airservices. We will…

Safety publications

SafetyPublications Navigating the skies safelyAirspace infringement CategoriesHotspots or LocationAdelaideAdelaieAmberleyBrisbaneDarwinEast SaleMelbournePearcePerthSydneyTownsvilleWilliamtown Airspace Infringement Infographic Safe Operations around controlled airspace safety net Adelaide Basin airspace infringement hot spots Melbourne Basin airspace infringement hot spots Brisbane Basin airspace infringement hot spots Perth Basin airspace infringement hot spots Sydney Basin airspace infringement hot spots Amberley airspace infringement hotspots Darwin…

Airservices delivers safe and continuous service amid ongoing disruption

Airservices Australia has published its 2020-21 Annual Report, highlighting our ability to adapt, maintain momentum and ensure the continuity and integrity of our service delivery amid another year of disruption. During the last financial year, international airline traffic declined by 68 per cent and domestic air traffic rose and fell with border closures, leading to…

Recruitment Privacy Statement

If you are submitting your application to Airservices, please take note: IMPORTANT: Please do not submit your personal information if you do not consent to the handling of your personal information in the manner described in this notice. The personal information provided by you within your online application or online profile will be used for the…

Australian Noise Exposure Forecast (ANEF) and Australian Noise Exposure Index (ANEI) Charts

Our industryTechnical endorsement of ANEFs and ANEIs by Airservices Consistent with part (x) of Ministerial Direction M37/99, Airservices is responsible for endorsing the technical accuracy of ANEFs and ANEIs for all Australian airports. Manner of endorsement Our Airport and Environment Team considers a number of assumptions and inputs when conducting technical endorsements of ANEFs. These…

Drones and Uncrewed Aircraft Systems Traffic Management

AboutDrones and Uncrewed Aircraft Systems Traffic Management Airspace is being transformed at a rapid rate by the emergence of new technologies that will allow products, services and aid to reach people and places faster. We’re seeing astonishing growth in uncrewed aircraft systems (UAS) use in industries such as mining, farming and emergency services, with new…

Aircraft owners and operators

QuicklinksFor aircraft owners and operators Links to calculate fees and charges, pay bills, and meet noise assessment and emissions certification requirements. RPAS in controlled airspace Environmental regulations for aircraft Aircraft noise regulations and the Deemed self-service portal Aircraft engine emissions support tool Charging information Information aboutAviation charging The safety and integrity of Australia’s air navigation…

Pilot tools

Quick linksFor pilots Quick access to tools such as AIP, weather cameras, NAIPS, AIM and NCC portal, plus links to other frequently-used resources. Aeronautical Information Package (AIP) ADS-B Rebate Program Live weather cameras NAIPS Portal Air Traffic Flow Management (ATFM) NCC Portal ADSB coverage illustrations Flight Number Callsigns Aeronautical Information Management (AIM) Purchase AIM charts…

Sustainability

Environmental responsibilityOur approach A safe, efficient, and sustainable aviation sector is critical to the economy and the standard of living of all Australians. Airservices Australia operates in the sky, over land, and water. Our 2024-2030 Environmental Sustainability Strategy builds on the previous strategy and outlines a roadmap of how we will respect and protect this environment…

National PFAS Management Program

National PFAS managementOur commitment Airservices is committed to the responsible management of PFAS resulting from our historical use of PFAS-containing fire fighting foams at airports where we provide aviation rescue and fire fighting services. We manage PFAS to ensure the safety of our people, and the communities and environment in which we operate. We are…

Culture review

Airservices AustraliaOur workplace culture Airservices commissioned Elizabeth Broderick & Co (EB&Co) in 2019 to undertake a review into workplace culture, to better understand what we needed to do to ensure Airservices is a diverse, inclusive and respectful workplace for all our people. In May 2020, we released the report A Review of Culture at Airservices Australia,…

Community

Working with communities Our Community Engagement Standard We recognise that aviation operations, and updates or changes to these operations, can impact communities in various ways. We aim to minimise the impact of aircraft operations on the community where practicable. This includes consulting with the community and aviation industry on proposed flight path and airspace changes…

Industry

Our industryServices for customers and industry We work with airline customers, airports, general aviation, industry bodies, and associations to foster and promote aviation in Australia. To find out more about our industry engagement, visit our Industry Hub. Visit Industry Hub Useful tools Navigate below for relevant quick links for pilots, aircraft owners and operators, and…

ILS goes live at Gold Coast Airport

A significant milestone will be reached today when the Instrument Landing System (ILS) is switched on at Gold Coast Airport to help pilots land during severe weather conditions.

Full immersion training experience with 360-degree simulator

With Brisbane’s parallel runway on track to open in 2020, Airservices Australia has launched its brand new 360-Degree Control Tower Simulator (CTS).

Airservices Australia takes part in Sydney Airport exercise to test flight disaster response

Airservices Australia will be participating in a full emergency management exercise “SYDEX18” at Sydney Airport today (23 August 2018) at midday as part of the Airport Emergency Plan (AEP).

Frequently asked questions

FAQS Air Traffic Controller training The job of an air traffic controller has so many aspects that it tends to lead to as many questions. We have collected the most common ones here. The answers are brief so you can quickly find what you need to know. Who can I contact if I have questions…

Air Traffic Flow Management

OverviewAbout ATFM Air Traffic Flow Management (ATFM) is a service provided by Airservices Australia aimed at achieving a balance between forecast air traffic capacity and actual air traffic demand. ATFM identifies and manages demand and capacity imbalances, both at airports and in airspace volumes. Where imbalances are identified, ATFM enables the implementation of ATFM Measures…

Contact us

How can we help you today? Aircraft noise You can lodge a complaint, comment, feedback or make an enquiry. Contact us Phone directory General information Expand Address: Alan Woods Building 25 Constitution Avenue Canberra ACT 2600 Australia Postal Address: GPO Box 367 Canberra ACT 2601 Phone: +61 2 6268 4111 Local Call (SYD): 1300 301…

Work with us

Airservices is at the forefront of Australian aviation. We are uniquely connected to all parts of the industry and offer exciting and innovative work across a range of operational and corporate roles.

Career paths on offer at Airservices include
Air Traffic Control, Aviation Rescue Fire Fighting, information technology, corporate support and more.