New Aircraft Noise Ombudsman appointed

Brisbane Airport at night.

Airservices Chairman John Weber has today announced the appointment of Mr Kieran Pehm as Australia’s next Aircraft Noise Ombudsman.

Mr Pehm took up his appointment on 9 February 2020 and comes to Airservices with extensive and wide-ranging experience in complaints management and investigations.

From 2005 to 2015 Mr Pehm was the Commissioner of the Health Care Complaints Commission NSW and prior to that was Deputy Commissioner of the Independent Commission Against Corruption (ICAC) for three years.

He has also conducted several in-depth reviews as a consultant in the area of serious health complaints against organisations and individuals.

In making the announcement, Mr Weber highlighted Mr Pehm’s background in complaints investigations, administration and corporate governance across three decades.

“Mr Pehm has conducted several complex reviews and inquiries including a review into complaint handling systems and procedures for the Health and Disability Complaints Commissioner in New Zealand,” he said.

The Aircraft Noise Ombudsman was established in 2010 as an independent administrative office to oversee the handling of aircraft noise enquiries and complaints, to conduct independent reviews of noise complaint handling and to make recommendations for improvements where necessary.

Following agreement with the Department of Defence in 2015, the Aircraft Noise Ombudsman now also serves as an independent noise complaint and review mechanism for Australian Defence Force flight operations in Australia.

Ms Narelle Bell has now finished her term after 3 years in the role.

“I would like to take this opportunity to thank Ms Bell for her service over the last three years and the contribution she has made to improving outcomes in the management of aircraft noise in Australia,” Mr Weber said.

About Airservices

Airservices is Australia’s air navigation service provider. It provides safe, secure, efficient and environmentally-responsible air traffic control, air navigation and aviation rescue fire-fighting services.

ENDS

For enquiries or further information contact the ANO office on 1800 266 040 or by emailing ano@ano.gov.au

Posted on: February 10, 2020

Posted in

More News

Related topics

Airservices provides safe, secure, efficient and environmentally responsible services to the aviation industry.

Flight Information Management System (FIMS) Prototype Request For Proposal (RFP) now released

Airservices Australia has today announced the release of a Prototype Request for Proposal to collaborate with industry to develop a Flight Information Management System (FIMS) to open up the skies safely and efficiently to new airspace users. FIMS is a data exchange gateway that will connect Unmanned Aerial System Traffic Management (UTM) participants with Australia’s air traffic management […]

Cutting red tape for Drone Operators

Action is being taken to reduce the red tape burden on remotely piloted aircraft operators. The Civil Aviation Safety Authority and Airservices Australia are working to streamline approval processes for commercial drone operators around civil controlled aerodromes. A new digital, automated process for some remotely piloted aircraft operations near controlled aerodromes will be trialled, reducing […]

Airservices Australia and Skykraft Sign Memorandum of Understanding

Airservices Australia and Skykraft Pty Limited have launched a new collaboration to share information and technical expertise as part of the development of Skykraft’s commercial space-based Air Traffic Management service. Skykraft is planning to conduct a Proof of Concept to explore and demonstrate the feasibility of space-based surveillance and communication technologies and its application in […]

SLEIGH RIDER ONE – Santa countdown begins!

With 15 sleeps left before Christmas, Airservices Australia has officially allocated Santa’s call sign—SLEIGH RIDER ONE—while also issuing a NOTAM (Notice to Airmen) to advise aircraft to keep clear of Santa as he delivers presents across Australia on Christmas Eve. With 2020 being a year like no other, Airservices and Santa have been working hard […]