Noise Complaints and Information Service (NCIS)

Airservices Australia seeks to minimise the impact of aircraft operations on communities where safe and compliant with aviation rules. We recognise that aircraft noise can be disturbing for some people and regularly review aircraft noise complaints and the outcome of flight path and airspace changes to identify possible improvements.

Our Noise Complaints and Information Service (NCIS) is available to answer your questions about aircraft operations and to record complaints about aircraft noise. While we are not able to immediately stop an operation that may be of concern, we can investigate it, explain why it happened and tell you if there is an opportunity to consider an improvement. Where a potential improvement opportunity is identified, we can progress this for further investigation.

When you contact us, please provide your contact details including email address so we can send you a written response and any updates relevant to your location. Provide as much information about your complaint or enquiry as possible, including your suburb so we can identify the operation your enquiry is about.

We ask that you treat our people with respect.

If you feel negatively impacted by aircraft noise, you could consider reaching out to one of the following support services:

  • Lifeline 24 hr Counselling Service: 13 11 14
  • Beyond Blue: 1300 224 636

Airservices Australia has extended our internal counselling program to any community member who is feeling negatively affected by aircraft noise. This is a confidential service, free of charge to community members, and is provided completely independent of Airservices Australia. All personal details will be kept confidential. More information is available here. If requested, please use “organisation code” AIRSUPPORT and if asked for a “division” please use Community Support.

Upcoming
Temporary changes in operations

Adelaide Airport SA May to August 2025

Due to ongoing works at the airport the main runway at Adelaide Airport, Runway 05/23, will be frequently closed during the curfew hours, between 11pm and 6am the next morning. These works are expected to be completed by August 2025. Aircraft operating during these work times will operate on the cross runway (Runway 12/30). Further information can be found on the Adelaide Airport website: https://corporate.adelaideairport.com.au/about-us/projects/

Adelaide SA August to October 2025

Two aircraft are conducting drops of sterile fruit flies over Adelaide city and surrounding areas each Saturday morning for 12 weeks commencing 2 August. The aircraft will operate at low-levels with one aircraft operating between 500-600ft above ground level while the second aircraft will operate at 1000-1100ft above ground level. Further information can be found at https://fruitfly.sa.gov.au/prevent-fruit-fly/pirsa-preventing-fruit-fly/sterile_insect_technique?shorturl_sit

Brisbane Airport QLD 5 to 13 August 2025

Due to required works at the airport both runways will be closed at different times between Tuesday 5 August and Wednesday 13 August as shown below
• Tuesday 5 August the legacy runway (Runway 01 Right/ 19 Left) between midday and 2pm,
• Wednesday 6 August the new parallel runway (Runway 01 Left/19 Right) between midday and 2pm,
• Thursday 7 August the new parallel runway (Runway 01 Left/19 Right) from 10pm until 5am on Friday 8 August,
• Tuesday 12 August the legacy runway (Runway 01 Right/ 19 Left) between 10am and 4pm,
• Wednesday 13 August the new parallel runway (Runway 01 Left/19 Right) between 10am and 3.30pm
Aircraft will operate on the alternate runway during these times.

Melbourne Airport VIC 11 August 2025

Due to required works at Melbourne Airport the north/south runway (Runway 16/34) will be closed on Monday 11 August between 1:30am and 5:15am. All aircraft will operate on the east/west runway (Runway 09/27) during this time.

Perth Airport WA July to September 2025

Perth Airport has scheduled closures of each runway at Perth Airport for works and maintenance activities during July, August, and September 2025. Dates and times of the closures for each runway can be found on the Perth Airport website at: https://www.perthairport.com.au/Home/corporate/planning-and-projects/runway-works
Aircraft will operate on the alternate runway during these closures.

Sydney Airport NSW Curfew Operations 1 July to 30 September 2025

Due to required works at the airport the longer north/south runway, Runway 16 Right / 34 Left, will be closed during the curfew period for up to 12 nights between 1 July and 30 September 2025. Closures will occur on Friday, Saturday, and Sunday nights.
Aircraft will be permitted to depart off Runway 16 Left and land on Runway 34 Right during these times.

Sydney Harbour NSW 8 August 2025

To commemorate the last commercial services of the Dash 8-Q300 aircraft by Qantas, a flight over the Sydney Harbour will occur using one of the aircraft, on Friday 8 August after 3:40pm.

Sydney Airport NSW 23 & 24 August 2025

The Civil Aviation Safety Authority will be conducting navigation aid testing at and around Sydney Airport on Saturday 23 and Sunday 24 August. Residents may observe a twin-engine aircraft flying a low and unusual flight pattern up to 50 kilometres from the airports on these days.

How to contact us

By phone

1800 802 584 (freecall)

10am - 4pm (Sydney time)

Mon - Fri (excluding public holidays)

By post

Noise Complaints and Information Service

PO Box 211

Mascot NSW 1460

Interpreter logo

Do you need assistance?

Interpreter assistance

If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.

TIS is a free service that provides access to a telephone interpreter in many different languages.

 

Other complaints

NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.

If you have an enquiry or complaint about military aircraft visit the Department of Defence website.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

Person on a laptop.

Frequently Asked Questions