Noise Complaints and Information Service (NCIS) backlog
Due to a recent system upgrade, which disrupted services, the NCIS is currently experiencing a backlog in answering complaints and enquiries. The NCIS is working to clear this backlog as quickly as possible, but apologises for any delays in responses at the moment. Noise complaints will still be processed and may be lodged via a phone message, Web Trak and the internet.
Airservices manages complaints and enquiries about aircraft noise and operations through its dedicated Noise Complaints and Information Service (NCIS). The service is the Australian aviation industry’s main interface for the community on aircraft noise and related issues. Complaints and enquiries help identify issues of community concern and opportunities for delivering better noise outcomes for communities.
Analysis of complaints and enquiries focuses on the number of complainants and the issues raised by them, rather than the number of contacts received from an individual. The data is used to identify systemic problems, provide guidance for government departments in developing aviation policy and provide other aviation agencies (such as the Civil Aviation Safety Authority) and industry bodies (such as airports) with information on community concerns.
Airservices publishes quarterly reports which include data and analysis about complaints about aircraft noise.