Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

How to make a complaint

IMPORTANT UPDATE ON OUR NOISE COMPLAINTS AND INFORMATION SERVICE DURING THE COVID-19 CRISIS


Airservices apologises that, as a result of the response to the COVID-19 pandemic, the Noise Complaints and Information Service (NCIS) is currently closed to phone and postal complaints and enquiries.

At this time, aircraft noise complaints and enquires may only be submitted via the online complaint and enquiry form.

Please read about our complaint process before contacting us.

You can lodge a complaint, comment, feedback or make an enquiry by:

  • using our online form. To access the online complaint form from a hand-held device (for example, a smart phone), hold down on the link and select the option to open the form in a new page
  • using WebTrak