Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

How to make a complaint

Please read about our complaint process before contacting us.

You can lodge a complaint, comment, feedback or make an enquiry by:

  • using our online form. To access the online complaint form from a hand-held device (for example, a smart phone), hold down on the link and select the option to open the form in a new page
  • using WebTrak
  • telephoning 1800 802 584 (freecall). The phone service is staffed Monday to Friday, excluding public holidays, from 9 am-5 pm Sydney time
  • post to: Noise Complaints and Information Service, PO Box 211, Mascot NSW 1460

If you call our phone service and all our Complaint Specialists are busy, you can choose to leave a voicemail message.

On occasion the NCIS will close for short periods for staff training, briefings or meetings. During these times you can leave a voicemail message or you may prefer to use one of the other contact methods. If a closure will extend beyond a few hours this will be announced in the News section of the Aircraft Noise page.

Interpreter assistance

ATIS web pictureIf you require assistance in the interpretation of Airservices information or you require interpreter assistance in contacting us, please contact the Telephone Interpreter Service (TIS) on 131 450.

TIS is a free service that provides immediate access to a telephone interpreter in many different languages. More information is available from the TIS website.