Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Making a complaint

Noise Complaints and Information Service (NCIS)

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s aviation information resource website at www.aviationcomplaints.gov.au to find the right place to go for queries about aviation issues.

Airservices manages complaints and enquiries about aircraft noise and operations through its dedicated Noise Complaints and Information Service (NCIS). The service is the Australian aviation industry’s main interface for the community on aircraft noise and related issues. Complaints and enquiries help identify issues of community concern and opportunities for delivering better noise outcomes for communities. If you wish to make a complaint about aircraft noise go here.

Analysis of complaints and enquiries focuses on the number of complainants and the issues raised by them, rather than the number of contacts received from an individual. The data is used to identify systemic problems, provide guidance for government departments in developing aviation policy and provide other aviation agencies (such as the Civil Aviation Safety Authority) and industry bodies (such as airports) with information on community concerns.

Airservices publishes quarterly reports which include data and analysis about complaints about aircraft noise.