Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Making a complaint

Noise Complaints and Information Service (NCIS)

Airservices is responsible for managing complaints and enquiries about aircraft noise and operations through our Noise Complaints and Information Service (NCIS). This service is the Australian aviation industry’s main interface on aircraft noise and related issues for the community.

Complaints and enquiries help identify issues of concern and possible opportunities for improvements. When analysing the information received from complaints and enquiries, we focus on the number of complainants and issues raised by them, rather than the number of contacts received from one person

Airservices publishes quarterly reports which include data and analysis about complaints about aircraft noise.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s aviation information resource website at www.aviationcomplaints.gov.au to find the right place for queries about aviation issues.

Information regarding the proposed installation of an instrument landing system at Gold Coast Airport is available on our website or by calling 1800 760 466 (Manned between 9 am-5 pm Monday-Friday. Responses will be provided as soon as practicable in accordance with our service charter). All feedback must be provided to Gold Coast Airport Pty Ltd in writing.