Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Making a complaint

Noise Complaints and Information Service (NCIS)

Airservices is responsible for managing complaints and enquiries about aircraft noise and operations through our Noise Complaints and Information Service (NCIS). This service is the Australian aviation industry’s main interface on aircraft noise and related issues for the community.

Complaints and enquiries made to the NCIS can help identify issues of community concern and opportunities to deliver better noise outcomes. Analysis of the complaints and enquiries received focuses on the number of complainants and issues raised by them, rather than the number of contacts received from one person. The NCIS reserves the right to not provide individual responses to multiple complaints from a complainant on the same issue. However, each complaint will be recorded in the NCIS’ database.

The captured data is used to identify systemic problems, provide guidance for government departments in developing aviation policy and provide other aviation agencies (such as the Civil Aviation Safety Authority) and industry bodies (such as airports) with information on community concerns.

Airservices publishes quarterly reports which include data and analysis about complaints about aircraft noise.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s aviation information resource website at www.aviationcomplaints.gov.au to find the right place for queries about aviation issues.