Application of Terms of Use

By accessing or using this website, you agree to the terms of use of our website set out below ( "Terms of Use" ). The Terms of Use apply to the use of this website or any of the content ( "Services" ) and include our legal disclaimer and our privacy policy and any other terms or conditions on this website.

We may change the Terms of Use at our discretion and without notice. By continuing to use our website you accept the Terms of Use as they apply from time to time. A copy of our current Terms of Use is displayed on our website at all times. This legal disclaimer is in no way limited or altered by any other terms or conditions on this website.

 

Using the Website

It is a condition of you using this website that you do not:

• Defame, abuse, stalk, harass, threaten or otherwise violate the legal rights of others, including rights relating to privacy;
• Transmit any message, data, image or program which is indecent, obscene or pornographic;
• Transmit any message, data, image or program that would violate the property rights of others, including unauthorised copyrighted text, images or programs, trade secrets or other confidential proprietary information;
• Interfere with the rights of others to use the Services;
• Transmit any file which contains viruses, worms “Trojan horses” or any other contaminating or destructive features;
• Use the facilities and capabilities of the Services to conduct any activity or solicit the performance of any illegal activity;
• Impersonate or falsely represent your association with any person or organisation;
• Use, reproduce, sell, resell or otherwise exploit any of the Services for commercial purposes;
• Attempt to modify, adapt, translate, sell, reverse engineer, decompile or disassemble any portion of this website, including the use of automated tools; or
• Access or attempt to access information resources you are not authorised to use.

 

Account Holders

When you register with Airservices Australia you provide a username and password that can later be used to log on to our secure facilities.

It is your responsibility to protect your password from disclosure to unauthorised individuals.

You agree to be responsible for:

• All activities that occur under your username, and password
• Maintaining the confidentiality of your password and shared secrets;
• Changing your password on a r egular basis;
• Contacting us if your password becomes known to unauthorised personnel;
• Contacting us to change your password if personnel who know the password leave the organisation;
• Contacting us if your username, password or shared secrets have been lost, stolen or otherwise compromised; and
• Logging out at the end of each session.

The effective management and security of this website requires that usage may be monitored and analysed for evidence of misuse and attempted or actual security breaches. If you violate the Terms of Use, including by unauthorised or improper usage, we may record these activities and take appropriate action against you or your account. This action can range from issuing a warning, to the termination of your account. Airservices Australia reserves the right to report any offence to the proper authorities if necessary.

 

Copyright

This work is copyright. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your
non commercial, personal use or non commercial use within your organisation. No part of the material may be reproduced, stored in a retrieval system, transmitted, redistributed, republished or commercially exploited in any way without the prior written permission of Airservices Australia. Apart from any other use as permitted under the Copyright Act 1968, all other rights are reserved.

 

Purpose of this Statement

Airservices Australia aims to comply with the "Guidelines for Federal and ACT Government World Wide Websites" prepared by the Privacy Commissioner. This page explains the type of information collected by Airservices Australia , how this information is used, under what circumstances and to whom it may be disclosed, and describes security measures used on the website. If you have any privacy or security concerns, please send them to the Webmaster by emailing webmaster@airservicesaustralia.com or write to:

The Webmaster
Airservices Australia
GPO Box 367
Canberra ACT 2601
Australia

 

Site visit data

This site is operated by Airservices Australia without the use of an external service provider. When visiting this site, a record of your visit is logged. The following information is recorded for statistical purposes and is used by Airservices Australia to help improve the site. This information is supplied by your browser:

• The user's server address;
• The user's operating system (e.g. Windows, MAC);
• The user's top level domain name (e.g.com, .gov, .au)
• The date and time of the visit to the site;
• The pages accessed and the documents downloaded;
• The previous site visited; and
• The type of browser used.

No attempt will be made to identify users and their browsing activity except in the unlikely event of an irregularity being detected that requires further official enquiries by the Office of Security Risk Management within Airservices Australia. A law enforcement agency may exercise their legal authority to inspect the logs of Airservices Australia.

 

Collection of personal information - email security

When you send an email to Airservices Australia , we record your email address. We will only use your email address for the purpose for which you provided it. It will not be added to a mailing list, nor used for any other purpose. We will not disclose it without your consent. While the risk of anyone intercepting and misusing information transmitted by email is usually very low, Airservices Australia recognises that email systems are not completely secure. Accordingly, comments can be sent in writing to the above address.

 

Cookies

Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. The Pilot Briefing Services section and the Publications Centre section are the only areas of the site using cookies. These cookies are session-based, storing your user name and ID for the duration of the session. When you close your browser the session cookie is destroyed so that the information does not remain on your computer after the Internet session finishes.

 

Disclaimer

The information contained on this Web site is for information purposes only. While Airservices Australia has taken reasonable steps to ensure the accuracy of this information, Airservices Australia makes no warranty or representation that it is accurate.

Information required for operational or commercial purposes must be checked against original sources. Contact the relevant section of Airservices Australia for more information, or obtain the appropriate Airservices Australia Publications.

The linked sites included in this website are not under the control of Airservices Australia and Airservices Australia is not responsible for the content of any linked site or any link contained in a linked site, or changes or updates to such sites. Links to other web sites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service. You must not create or maintain any link from another website to this website without our written consent.

Airservices Australia is not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus. We recommend that prior to using any downloaded files you carry out an appropriate virus check.

Where any law implies a warranty into these Terms of Use which may not be lawfully excluded, then to the maximum extent permitted by law, our liability for breach of the warranty will at our option be limited to the supply of the Services again, or the payment of the cost of having them supplied again.

 

Use of electronic addresses

All electronic addresses of Airservices Australia and its employees published on this website are for business purposes only. The publication of those electronic addresses should not be taken as consent by Airservices Australia or its employees to receiving unsolicited commercial electronic messages not directly related to Airservices Australia 's business.

 

Indemnity

You agree to indemnify, defend and hold harmless Airservices Australia and its employees, contractors, officers and directors from all liabilities, claims and expenses, including attorney's fees and court costs, that arise directly or indirectly from:

• Your breach of our Terms of Use; and/or
• Your activities in connection with the use of this website and any of the Services.

 

The Publications Unit Online Store

Privacy

When purchasing or registering for items from the Publications Unit, we require your ARN (Aviation Reference Number), your name, your mailing address and a contact phone number. This personal information will be added to Airservices Australia's Publications Unit database. It will be used to maintain your personal details record, process your order, recover the costs of the services you have authorised, and, from time to time, provide you via Airservices Australia's mailing contractor, with information about other Airservices Australia's activities and/or products in which you may have an interest. Personal information you provide to Airservices Australia will be used solely for the purposes outlined above, and will neither be used for any other purpose, nor disclosed to another party without your prior consent.

Security

Your purchase can be made online. Your credit card details will be transmitted through Airservices Australia 's credit card service provider to our bank to process your transaction. Credit card details are not stored by Airservices Australia at any time during this transaction. Airservices Australia uses 128-bit Secure Socket Layer (SSL) security technology. SSL is cryptography technology which uses codes to encrypt credit card details and personal details sent over the Internet. SSL technology encrypts these details, producing an encoded string of characters and symbols. SSL technology will detect and reject any message that has been compromised. If you do not wish to provide your personal and credit card details over the Internet, you can alternatively purchase items from the Publications Centre by phone, fax, or mail.

Third Party Products

Airservices Australia does not endorse nor does it guarantee the content or accuracy of the third party products sold or found on this website.

 

National Aeronautical Information Processing Systems (NAIPS)

Privacy

Personal information supplied by pilots and associated support personnel wishing to register/make enquiries on the NAIPS Internet Briefing Service is added to NAIPS' registration database. It is used to contact you about briefing services and forward relevant information. This information is provided to Commonwealth agencies managing aviation security related coordination and operations centres. Airservices will neither use the personal information for any other purpose, nor disclose it to any other party without your consent.

Security

Airservices Australia uses 128-bit Secure Socket Layer (SSL) security technology on NAIPS pages which collect personal information. SSL is cryptography technology which uses codes to encrypt personal details sent over the Internet. SSL technology encrypts these details, producing an encoded string of characters and symbols. SSL technology will detect and reject any message that has been compromised. If you do not wish to provide your personal details over the Internet, you can alternatively access the Dial in Pilot Service through the Telstra DialConnect Network. For further information on this service, call the Airservices Australia Help Desk (24 hrs a day, 7 days a week) on 1800 801 960.

 

Flight Data

Airservices Australia collects flight data which includes your name, address and aircraft registration details.  We will store flight data on Airservices Australia 's internal databases.  We will use flight data for the following purposes:

• maintaining currency of aircraft user information;
• monitoring aircraft movements; and
• assessing aircraft charges.

We will release your details to those persons and entities which collect aircraft charges on behalf of airport owners.  We will not use flight data for any other purpose without your express permission.

 

Email Transactions

Airservices Australia has the facilities to accept email correspondence. Certain transactions that require identification of an individual (e.g Freedom of Information applications) must be conducted by facsimile if desired to be transacted electronically. You should confirm with the relevant area of Airservices Australia .

Replies from Airservices Australia will be directed to the email address from which the communication was sent unless an alternative email address or form of communications is specified.

Airservices Australia employs an email content management system to scan all incoming and outgoing email. Attachments of an executable nature are stripped off all incoming email in order to comply with our computer security policies. The receipt of all other attachments types is logged by the system for future reference if required.

For further information on the Airservices Australia email content management system please contact the Postmaster (Andrew Ellem) on +61 2 6268 5001.

 

Data Formats

Airservices Australia currently employs PMDF, Microsoft Exchange Server and MS Outlook in its email system. These systems enable Airservices Australia to process the vast majority of modern email types and attachments. Attachment types can be any standard format, including but not limited to MS Office, Word Perfect, JPG, GIF, BMP, MPEG, AVI etc. It is corporate security policy within Airservices Australia to strip all common executable formats, including but not limited to .exe, .vbs, .bat, .pif etc. Please note that the receipt and dispatch of image and multimedia files is recorded by the system as they are received should any complaint regarding their content be raised.

Total incoming message size (including headers & attachments) is limited to 4Mb. Encryption of attachments, if used, should be discussed with the intended recipient before sending, however, PGP or any self-extractive archive is preferred. Winzip is the corporate standard for compression. For further information on the Airservices Australia's email system please contact the Postmaster (Andrew Ellem) on +61 2 6268 5001.

 

Facsimile Transactions

Airservices' fax machines use A4 paper and print in black not colour.