Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

The complaint process

The Noise Complaints and Information Service (NCIS) receives complaints and enquiries about aircraft activities Australia-wide and aims to resolve issues. A complaint or enquiry is considered ‘resolved’ if one of the following applies:

  • the complainant or person seeking information is satisfied
  • all reasonable steps have been taken to investigate the complaint and any appropriate remedy available and/or a full explanation for the situation has been offered to the complainant or person seeking information
  • the complaint or issue of concern is being managed through a separate process.

There are certain things the Noise Complaints and Information Service can do, and some things it cannot.

The NCIS can:

  • explain aircraft movements and flight paths
  • provide aviation information e.g. curfew arrangements, air traffic control and use of technology
  • identify and investigate trends, issues and opportunities that may assist in improving the environmental impact of aircraft operations and follow through on them
  • work with other aviation industry stakeholders to resolve issues raised
  • consider possible changes to air traffic management and advise if they are not possible, or refer them for further investigation.

It cannot:

  • speculate on or change government policy
  • provide health or safety advice relating to aircraft noise or emissions
  • change flight schedules.