The Noise Complaints and Information Service (NCIS) receives complaints and enquiries about aircraft activities Australia-wide. If a response to a complainant is required, the NCIS aims to make contact within 21 days of the lodgement of the complaint. However, if they are unable to make contact after several attempts over three separate days, the complaint will be closed.
Noise Complaints and Information Service – Christmas Shutdown
Airservices Australia 2015/16 Christmas/New Year shutdown for all employees in non-operational roles will commence from close of business on Friday 18 December 2015 and resume on 4 January 2016. During the shutdown period the Noise Complaints and Information Service telephone service will not be available. Enquiries and complaints can still be lodged via the other methods referred to above. Responses to enquiries and complaints lodged during this time could take longer than our usual 21 days. Alternatively, you may wish to call us on our return from 4 January we will be open Monday to Friday from 9:00am to 5:00pm (AEDT), excluding public holidays.
|Noise Complaints and Information Service responsibilities||
What we ask of you when you make a complaint
|We are responsible for:
|We ask you to: