The Noise Complaints and Information Service (NCIS) receives complaints and enquiries about aircraft activities Australia-wide. If a response to a complainant is required, the NCIS aims to make contact within 21 days of the lodgement of the complaint. However, if they are unable to make contact after several attempts over three separate days, the complaint will be closed.
Noise complaints management system upgrade
Airservices recently upgraded its noise complaints management system and responses to enquiries and complaints lodged at the moment could take longer than our usual 21 days (up to five weeks). Noise Complaints and Information Service staff will be migrating data and undertaking training on the new system. Airservices thanks you for your patience and understanding as this vital work is undertaken to improve our system.
|Noise Complaints and Information Service responsibilities||
What we ask of you when you make a complaint
|We are responsible for:
|We ask you to: