The Noise Complaints and Information Service (NCIS) receives complaints and enquiries about aircraft activities Australia-wide and aims to resolve issues. A complaint or enquiry is considered ‘resolved’ if one of the following applies:
- the complainant or person seeking information is satisfied
- all reasonable steps have been taken to investigate the complaint and any appropriate remedy available and/or a full explanation for the situation has been offered to the complainant or person seeking information
- the complaint or issue of concern is being managed through a separate process.
There are certain things the Noise Complaints and Information Service can do, and some things it cannot.
The NCIS can:
- explain aircraft movements and flight paths
- provide aviation information e.g. curfew arrangements, air traffic control and use of technology
- identify and investigate trends, issues and opportunities that may assist in improving the environmental impact of aircraft operations and follow through on them
- work with other aviation industry stakeholders to resolve issues raised
- consider possible changes to air traffic management and advise if they are not possible, or refer them for further investigation.
- speculate on or change government policy
- provide health or safety advice relating to aircraft noise or emissions
- change flight schedules.