Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Making an FOI request

The general objectives of the Freedom of Information (FOI) Act 1982 are to:

  1. give the Australian community access to information held by the Government of the Commonwealth, by:
    1. requiring agencies to publish the information; and
    2. providing for a right of access to documents.
  2. promote Australia’s representative democracy by contributing towards the following:
    1. increasing public participation in Government processes, with a view to promoting better-informed decision-making;
    2. increasing scrutiny, discussion, comment and review of the Government’s activities.
  3. increase recognition that information held by the Government is to be managed for public purposes, and is a national resource.
  4. provide that functions and powers given by the FOI Act are to be performed and exercised, as far as possible, to facilitate and promote public access to information, promptly and at the lowest reasonable cost.

A request under the FOI Act must be in writing or email and state an address to which notices under the FOI Act can be sent. A request under the FOI Act must identify the documents that you wish to see. The Freedom of Information Coordinator can assist you to identify the sort of documents held by Airservices. Please provide as much information as possible about the documents you are seeking and a phone number or email address so you can be contacted, if necessary, to discuss the request.

If you wish to lodge a formal request seeking access to documents under the FOI Act, or need further information on how to lodge a request, please contact the FOI Coordinator:

Freedom of Information Coordinator
Airservices Australia
GPO Box 367
CANBERRA ACT 2601

Tel: (02) 6268 4877
email: legal@airservicesaustralia.com

Fees and Charges

There are no application fees payable to lodge an FOI request.

You may still be charged for the processing of your request, for example the time spent searching for and retrieving relevant documents, decision making time, photocopying and other costs, as provided in The FOI Act and Regulations. Should your FOI request incur any charges, you will be notified as soon as possible and be provided with an estimate of the charges for your consideration. Your request will not be processed until you respond to any such notification.

In some circumstances, the processing charges will not be imposed, or will be refunded. If you want to ask that the fee not apply to your request, the criteria considered by Airservices include whether:

  • the payment of the fee or a part of the fee would cause financial hardship to the applicant or person on whose behalf the application was made; or
  • the giving of access to documents is in the general public interest or in the interest of a substantial section of the public.

You would need to contact Airservices in writing or email and explain why you meet the criteria or that the overall circumstances justify you not paying the charges.

Further Information

If you need further information or have any questions relating to seeking access to documents under the FOI Act, please contact the FOI Coordinator:

Freedom of Information Coordinator
Airservices Australia
GPO Box 367
CANBERRA ACT 2601

Tel: (02) 6268 4877
email: legal@airservicesaustralia.com