Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Freedom of Information (FOI)

Information Publication Scheme

As a result of major changes to the Freedom of Information Act 1982 (FOI Act), Australian Government agencies which are subject to the FOI Act, are required to publish a range of information on their websites as part of an Information Publication Scheme (IPS). This includes the agencies structure, functions, appointments, annual reports, consultation arrangements, and details of the agency’s FOI officer.

Airservices will also publish information only that is routinely released from FOI requests and routinely provided to parliament.

Agency plan
The information we propose to publish, how we will publish it and how we will ensure compliance with the Information Publication Scheme (IPS).

Who we are
Our organisational structure.

What we do
Airservices functions, statutory appointments, annual reports, decisions and announcements, operational information and statistics.

Our reports and responses to Parliament
Including annual reports, documents required by law to be tabled in Parliament.

FOI disclosure log (including routinely requested information)
An FOI disclosure log listing information released under FOI requests from 1 May 2011.

Making a request and contacting us
How to make an FOI request with Airservices.

FOI disclosure log

In accordance with sections 8(2)(g) and 11C of the Freedom of Information Act 1982 (“the FOI Act”), information released under the FOI Act is listed below.

Airservices will make documents available upon request, please contact the FOI Coordinator if you wish to access these documents.

The list does not include the following:

  • documents released under the FOI Act containing personal or business information which would be unreasonable to publish
  • documents to which access has been refused or which are exempt from release under the FOI Act
  • documents which have been released outside the FOI Act.
Disclosure Date Description of Documents, Release Details and Exemptions/Sections applied
07 June 2011 Flights conducted by private jets in 2010
10 June 2011 Radar Terrain Clearance Charts
21 September 2011 Radar information in relation to aircraft VH-CIV
24 October 2011 Flight plans for various aircraft
08 December 2011 Flight plans for various aircraft
19 December 2011 Flight plans for various aircraft
15 March 2012 Flight plans for various aircraft
18 June 2012 Documents in relation to UFO sightings
21 June 2012 Flight data over Kurnell NSW
20 July 2012 Environmental assessments carried out by Airservices in relation to flight paths over Fingal Head
13 August 2012 Documents in relation to ATC short break procedure
16 August 2012 Documents in relation to Manual of Air Traffic Services (MATS)
29 August 2012 Flight plans for various aircraft
12 September 2012 Documents in relation to radar and radio transmitter sites
30 November 2012 Documents in relation to the report into the review/audit the board carried out into the expenses of the former CEO of Airservices
5 December 2012 Flight plans for various aircraft
3 December 2013 Documents in relation to Air Traffic Control local instructions and training material used by Air Traffic Control.
23 December 2013 Details of the remuneration rates for all senior leadership team members (3rd level managers) in Airservices Australia, including their total remuneration and total.
9 January 2014 Documents in relation to Air Traffic Control local instructions.
11 March 2014 Correspondence from Air Chief Marshal Angus Houston of Airservices Australia to the Minister for Infrastructure and Regional Development – since 8 September 2013 to January 2014.
9 April 2014 Documents relating to the radar replay in relation to the “near miss” event between an aircraft and an “unknown object” over metropolitan Perth at 0913 WST on the 19th of March, 2014.
30 September 2014 Documents relating to any primary and secondary radar contacts over the town of, and regional area surrounding Armidale, New South Wales on the night of Sunday the 21st of September, 2014.
1 October 2014 Documents relating to consultation done regarding changes to Airservices work performance framework.
20 October 2014 Documents relating to noise monitoring around Busselton Regional Airport (BRA).
6 December 2014 Documents relating to Airservices tender number ASA RFT PRN4811 (ARFF modular fire station) Port Hedland WA.
9 February 2014 Documents relating to the contract and relationship between International Centre for Complex Project Management (ICCPM) and Airservices Australia.
2 July 2015 Transcript of audio between air traffic control and pilot in command.
14 July 2015 Documents relating to aircraft noise around Ashgrove QLD.
30 July 2015 Documents relating to Geelong Planning Permit PP879 2014 helicopter landing site (Victoria).
25 August 2015 Primary radar data for Cairns International Airport for 18 August 2015.
27 August 2015 Internal Incident report.
28 August 2015 Primary radar data for Tullamarine Airport Melbourne for 23 August 2015.
03 September 2015 Primary radar data from Cairns International Airport.
14 September 2015 Primary radar data, tracks, returns, sourced from Tullamarine Airport, Melbourne.
30 November 2015 Flight plans and/or flight records for January 2014 onward for:
– the helicopter VH-FOX
– the aircraft VH-LEP, VH-LEF and VH-LZP
– the aircraft VH-CCD, VH-CCX and VH-CCV.
07 December 2015 Guidelines under which an environmental assessment is completed and documents related to the incomplete trial over Canning Vale.
02 March 2016 Instructions/procedures and correspondence in regards to how air traffic controllers at Melbourne airport should respond to ‘double go-arounds ‘ situations during Land And Hold Short Operations (LAHSO).
02 March 2016 Copies of all advice provided by Airservices to Hon Warren Truss MP, Deputy Prime Minister on the now approved Gold Coast ILS.
10 March 2016 Documents between elected members, Perth Airport, Airservices and AECOM.
22 March 2016 Documents related to Tethered UAV Operations.
19 April 2016 Documents related to Trips Airservices Australia staff have made to France for discussions regarding OneSKY.
27 May 2016 Expenditure details of corporate credit card or cards on the Airservices Australia account held by acting CEO at the time.
23 June 2016 Airservices Australia ATC Workplace Assessment Brisbane Operations Room.
09 November 2016 Radar replays and flight information for Saturday 9 Jan 2016 (4.20pm to 5pm) and Friday 26 August 2011 between 5.30 pm and 5.40 pm.
12 November 2016 Flight plan lodged and any recordings with air traffic control regarding a private helicopter.
16 December 2016 (stage 1) and 22 December 2016 (stage 2) Documents related to branch assurance assessments, DRE assurance assessments, OLR unit assurance assessments and ToM (Target Operating Model) risk assessments.
19 February 2017 Documents related to the movement of aircrafts that used ‘smart track’.
22 September 2017 Flight plans and radio call signs for various aircrafts.
31 October 2017 ARFF FOAM testing report and Minutes from risk workshop.
2 November 2017 Submission to the Australian Government regarding the Labour Agreement to sponsor overseas workers; and an email summarising the change to the skilled migration program

2 documents, both documents released in part

Exemption: 42
Section of the Act: 22

10 November 2017 Documents related to the standardisation of the Hobart flight path.

4 documents, all four released in part

Exemption: 47F, 47D
Section of the Act: 22

16 November 2017 Document regarding a close proximity incident at Brisbane Airport.

1 documents, released in part

Exemption: 47G

Agency Plan

1. Introduction

Airservices Australia (the organisation) has prepared this Agency Plan (Plan) in accordance with section 8(1) of the Freedom of Information Act 1982 (Cth) as amended (FOI Act).

Part II of the FOI Act, which deals with the Information Publication Scheme (Scheme), came into effect on 1 May 2011.

All references to sections in this Plan are to sections of the FOI Act.

2. Purpose

The primary purpose of this Plan is to comply with section 8(1).

Under section 8(1), the Plan must show:

  1. what information the organisation proposes to publish for the purposes of Part II of the FOI Act;
  2. how, and to whom, the organisation proposes to publish information for the purposes of Part II; and
  3. how the organisation otherwise proposes to comply with Part II.

The Plan will help the organisation to put appropriate procedures in place to proactively disclose its information holdings, in accordance with the objects of the FOI Act.

3. Objectives

The organisation’s objectives in relation to this Plan are to outline appropriate mechanisms and procedures to:

  1. manage the organisation’s information holdings relevant to the Scheme;
  2. proactively identify and publish all information required to be published, including this Plan (in accordance with section 8(2));
  3. review and ensure on a regular basis that information published by the organisation under the Scheme is accurate, up-to-date and complete (in accordance with section 8B);
  4. ensure that information published under the Scheme is able to be discovered by the general public, is understandable and re-useable and is accessible to a wide range of people, including people with disabilities; and
  5. assess the effectiveness of the organisation’s implementation of the Scheme.

4. Implementing The Scheme

4.1 Who is responsible for leading the organisation’s work on implementing freedom of information (FOI) reforms?

The FOI and Inquires Coordinator, Office of Legal Counsel is responsible for leading the organisation’s work on implementing FOI reforms generally.  This includes establishing and developing the Scheme at the organisation, maintaining the Scheme at the organisation in accordance with any assistance or guidelines provided by the Information Commissioner, and ensuring that all requests for access to documents of the organisation received from 1 November 2010 are processed in accordance with the amended FOI Act.

4.2 Existing information asset management framework and meeting the Scheme’s requirements

From 1 May 2011, the organisation is required to publish and make publicly available a range of information.  The information required to be published is specified in section 8(2).

Information published by the organisation prior to the implementation of the Scheme

The organisation publishes a range of material on its public website, www.airservicesaustralia.com including:

  1. information on the organisation’s management team, including its organisational structure, business groups, and senior management;
  2. a description of the organisation’s responsibilities;
  3. information on statutory appointments;
  4. Annual Reports;
  5. information regarding consultation processes;
  6. information provided to the Parliament in response to requests and orders from the Parliament;
  7. the organisation’s Provider Certificates;
  8. the organisation’s corporate plan;
  9. information on consultation opportunities and invitations for public comment;
  10. media releases and other news;
  11. guidelines to assist members of the public / organisations comply with statutory requirements;
  12. environment and safety policy;
  13. information provided in response to Senate Orders; and
  14. contact details.

Satisfaction of Scheme requirements

From 1 May 2011, the FOI Inquiries Coordinator will be responsible for managing the Scheme, with administration of the Scheme to be undertaken by the organisation’s Legal Section.  As new processes are developed for managing information and internet material, the Legal Section will work with relevant line areas to integrate the Scheme into the management frameworks and will update the Plan accordingly.

To ensure ongoing satisfaction with the Scheme’s requirements, the organisation will undertake a review exercise.  This exercise will involve:

  1. reviewing existing information held by the organisation to determine whether further material should be made publicly available as part of the Scheme;
  2. reviewing existing information held by the organisation that is routinely provided to Parliament in response to requests and orders; and
  3. determining what additional information should be published to satisfy the requirements of section 8(2).

Any information that is identified by the organisation as part of this exercise will be published in accordance with the requirements of the Scheme.

4.3 Register of information required or permitted to be published under the Scheme

The organisation will develop and maintain a “disclosure log” of information released in response to FOI requests in accordance with the requirements of section 11C of the FOI Act.

5. Information Architecture

5.1 How will the organisation publish information?

From 1 May 2011, the organisation will publish information for the Scheme on its website that is available to members of the public generally in accordance with sections 8D(2) and 8D(3).

In accordance with section 8D (3), the organisation will publish information on the website by:

  1. making the information available for downloading from the website; and
  2. for those documents that are not currently available on the website, by publishing on the website details of how the information may be obtained

5.2 Form and language in which the organisation intends to publish information and where the information will be located

The organisation intends to publish the information in PDF format and in English.

As discussed in paragraph 5.1, the information will be located on the organisation’s website or in certain circumstances may be located elsewhere.  If the information is located elsewhere information on how that information can be obtained will be published on the website.

6. Information to be Published

The organisation will publish information in accordance with section 8(2).

6.1 Information to be published by the organisation  under the Scheme

The organisation will publish the following:

  1. this Plan (as required under section 8(2)(a));
  2. information about the organisation, and links to existing publicly available information where appropriate (as required under sections 8(2)(b) and (8(2)(d)), such as:
    1. the organisation’s organisational chart;
    2. details of appointments of officers that are made under Acts (other than the Public Service Act 199);
  3. information about what the organisation does including details of the functions of the organisation, its decision-making powers, other powers affecting members of the public, and operational information (as required under sections 8(2)(c) and 8(2)(j)), such as:
    1. a list of matters dealt with by the organisation, including providing a link to the Administrative Arrangements Orders; and
    2. information to assist members of the public to comply with statutory requirements;
  4. reports and responses to Parliament (as required under sections 8(2)(e) and 8(2)(h)), such as:
    1. the organisation’s Annual Report;
  5. information in documents to which the organisation routinely gives access in response to requests for access to documents (as required under section 8(2)(g)) and information published under section 11C;
  6. details of arrangements for members of the public to comment on specific policy proposal’s for which the organisation is responsible, including how and to whom those comments may be made (as required under section 8(2)(f)); and
  7. contact details for an officer (or officers) of the organisation who can be contacted about access to the organisation’s information or documents under the FOI Act (as required under section 8(2) (i)), including the telephone number and email address of the FOI Contact Officer.

7. Optional Information to be published

The organisation will publish on its website other information that it holds (in addition to the information published under section 8(2), taking into account the objects of the FOI Act (section 8(4)).  This information includes:

  1. the organisation’s Strategic Plan and Service Charter;
  2. the organisation’s Environment and Safety Policy;
  3. the organisation’s financial statements; and
  4. financial information relating to pay and grading structures.

In addition, the organisation may publish a link to other publications not covered by the categories referred to above, including policies, guidelines, and other publications identified by the organisation from time to time.

8. Review of information publication scheme

The organisation will undertake, in conjunction with the Information Commissioner, a first review of the operation of the Scheme within the timeframes set out in section 9(2) of the FOI Act.

Following this first review, the organisation will undertake, in conjunction with the Information Commissioner, a review of the operation of the Scheme:

  1. as appropriate from time to time; and
  2. in any case – within 5 years after the last time a review was completed.

Making an FOI request

The general objectives of the Freedom of Information (FOI) Act 1982 are to:

  1. give the Australian community access to information held by the Government of the Commonwealth, by:
    1. requiring agencies to publish the information; and
    2. providing for a right of access to documents.
  2. promote Australia’s representative democracy by contributing towards the following:
    1. increasing public participation in Government processes, with a view to promoting better-informed decision-making;
    2. increasing scrutiny, discussion, comment and review of the Government’s activities.
  3. increase recognition that information held by the Government is to be managed for public purposes, and is a national resource.
  4. provide that functions and powers given by the FOI Act are to be performed and exercised, as far as possible, to facilitate and promote public access to information, promptly and at the lowest reasonable cost.

A request under the FOI Act must be in writing or email and state an address to which notices under the FOI Act can be sent. A request under the FOI Act must identify the documents that you wish to see. The Freedom of Information Coordinator can assist you to identify the sort of documents held by Airservices. Please provide as much information as possible about the documents you are seeking and a phone number or email address so you can be contacted, if necessary, to discuss the request.

If you wish to lodge a formal request seeking access to documents under the FOI Act, or need further information on how to lodge a request, please contact the FOI Coordinator:

Freedom of Information Coordinator
Airservices Australia
GPO Box 367
CANBERRA ACT 2601

Tel: (02) 6268 4877
email: legal@airservicesaustralia.com

Fees and Charges

There are no application fees payable to lodge an FOI request.

You may still be charged for the processing of your request, for example the time spent searching for and retrieving relevant documents, decision making time, photocopying and other costs, as provided in The FOI Act and Regulations. Should your FOI request incur any charges, you will be notified as soon as possible and be provided with an estimate of the charges for your consideration. Your request will not be processed until you respond to any such notification.

In some circumstances, the processing charges will not be imposed, or will be refunded. If you want to ask that the fee not apply to your request, the criteria considered by Airservices include whether:

  • the payment of the fee or a part of the fee would cause financial hardship to the applicant or person on whose behalf the application was made; or
  • the giving of access to documents is in the general public interest or in the interest of a substantial section of the public.

You would need to contact Airservices in writing or email and explain why you meet the criteria or that the overall circumstances justify you not paying the charges.

Further Information

If you need further information or have any questions relating to seeking access to documents under the FOI Act, please contact the FOI Coordinator:

Freedom of Information Coordinator
Airservices Australia
GPO Box 367
CANBERRA ACT 2601

Tel: (02) 6268 4877
email: legal@airservicesaustralia.com